UK Delivery Information

3.1    What are your UK delivery charges?

Please note that the following standard delivery charges apply for UK retail orders :

  • UK deliveries are undertaken by Interlink: £7.00 for 1 case of 6 and £8.95 for 1 case of 12 (per address) and £7.00 per subsequent case provided that the wine is in stock and the order is received by 1pm.
  • We are happy to deliver to the  the Isle of Man, the Isle of Wight, Northern Ireland, the Shetlands, Orkneys and Channel Islands.  Unfortunately these charges are quite a lot higher.  We charge £17.95 per case 6 and £27.95 per case of 12.  Each additional case of 12 is £20.00
  • Guaranteed next day pre noon delivery or Saturday delivery before 12 noon is £29.95 per case of 6 or 12 and £10.00 per additional case.

3.2 When will I receive my shipment?

Orders received by 1pm will be despatched the same day subject to stock availability. Standard delivery timeframe is 24-48 hours - again, provided that the item is in stock.

It is our policy to stock all items which we list on our website and to ensure that our suppliers are able to restock us every week.  Due to the large number of premium wines listed on our site it may be the case that several people have ordered cases of the same wine over 1-2 days and therefore we will not be able to fulfil the order until the next delivery from our supplier.

If a particular wine is in high demand and is out of stock we will contact you only if delivery of the item is likely to take more than 7 days. In these rare cases we will advise you of the delivery time frame we can meet, or recommend an alternative wine or refund your payment if you do not want to proceed with the order.

Orders for Northern Ireland, Scilly Isles, Isle of Man, Scottish Highlands and the Orkneys – please allow 3-5 days.  It may also take longer to deliver to remote areas – including the following post codes: AB, BT, DD 8-11, HS, IV, KA 27-28, KW, PA20-23, 28-29, 31, 34, 41 onwards, PH8, 10, 16, 18 onwards, TR21-25, ZE.

If you need the wine for a particular date, or before a particular date please make sure you mention this in the comments section when placing your order.

Actual time of delivery is based upon 9am-5.30pm. We charge £25.00 per case 12 for a guaranteed next day delivery to standard UK destinations before 10.30am or for Saturday deliveries ( provided that the order is received by 1pm). Please contact us at sales@winedirect.co.uk for any specific delivery requests.

After you have placed your order online, we will send you an order acknowledgement email with the subject 'Thank you for your purchase at winedirect'.

3.3 What if no one is home to meet the courier?

If no one is home, the courier will leave a card to say she/he has been. Alternatively, you may authorize the courier to leave the order in a certain place. There is a textbox in the shopping checkout where delivery instructions can be left should no one be home to meet the courier. Let us know if you want the courier to leave your order in a certain spot (e.g. at back door or in shed etc). IMPORTANT NOTE: if a request is made for wine to be left unattended we cannot be held responsible if the wine goes missing after the courier has delivered it.

3.4 Can I return the wine for any reason?

Yes you can.

We are committed to giving you complete satisfaction. If you are not completely satisfied with any winedirect product, simply return it within 28 days of receiving it, and we will promptly issue a refund for the value of the item, or replace the product (your choice) free of charge.

It must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition when making a refund (this does not affect your statutory rights in the event of faulty goods).

If you intend to return any part of your order, please e-mail us at sales@winedirect.co.uk.  Then return the goods along with a letter explaining why you are returning the product and enclose it with your shipment. Carefully secure and package the merchandise to prevent damage in transit (the package with remaining product must be returned).

If there are breakages in transit please save the merchandise and the package it arrived in and notify us immediately.

Please note: All exchanges or returns must be shipped  within 30 days of receiving your order together with a letter detailing why you are returning the product. Shipping and handling charges are NOT refundable unless the goods delivered were incorrect, damaged or faulty.